The Smooth Loan Process #2010-21-A

Pure Fitness on Warner and McClintock Still Sucks!

I've never done a supplemental episode before. Thanks to Pure Fitness, you get one. In #10-21 http://bit.ly/TheSmoothLoanProcess10-21 , I told the story of my adventures with trying to cancel my membership with Pure Fitness on Warner and McClintock. The saga continues.

After cancelling my membership for the second time, I was assured that there would be no more charges to my credit card for their services. I was also given the cancellation form signed by the manager Katelin. On that cancellation form, she wrote very clearly that there would be no future billing. Excellent! This is what I wanted.

The next day, my card was charged double! Not excellent. I went back to the gym with my cancellation form to dispute this. I talked to the receptionist at the front desk and she told me that I would need to talk to a manager but there was not a manager in the building at that time. That was weird because Katelin was in the office behind me. I saw her. So I said, "Katelin is in the office behind me. I see her." The receptionist then informed me that I needed a different manager to handle this.

Wow! I've never been so angry so I left.

This morning I called my bank to dispute the charges for the past two months. When the customer service person got on the phone, I informed her that I wanted to dispute two of the charges on the account. Her response was very telling. She said, "Let me guess, Pure Fitness for $39?" I was astonished and asked her how she knew that. I hadn't said anything to her yet and it's not like those were the only charges on my card. I use that card for everything. She said she just kind of figured that's what it would be.

So it would appear this is not just me. The funny thing to me is that I have spent more time in the gym disputing the charges than I ever did working out. Maybe I'm getting in too much of a tizzy about $39 but I'm not one to let bad customer service get a free pass. You shouldn't either.

The Smooth Loan Process follow up lesson for today: Pure Fitness on Warner and McClintock still sucks!

Harold Perkins
Galaxy Lending Group, LLC
602-595-1233
Harold@HaroldPerkins.com